Ultimate Technologies Group has a comprehensive and robust service plan that ranges from proactive to reactive solutions.
UTG’s team of support staff offer years of experience with several systems that will make your workplace function more efficiently and safely and give you peace of mind knowing that if and when issues arise, there is someone who can take care of it quickly.
Our on-call support means that if you have AV service issues that cannot be solved remotely, we’ll send a team of two or more technicians out to you quickly to address and resolve your issues.
With UTG’s on-site support, a member of UTG works full-time on-site to service all of your AV in your workspace.
This is a UTG employee that we manage so that you don’t have to. They are fully-dedicated to your AV support and working with you on-site daily.
3. Remote Monitoring & Control
UTG will remotely monitor your AV from anywhere across the globe.
Our real-time monitoring allows us to get instant notifications of any issues with your AV equipment and the ability to troubleshoot most issues on the spot, even before they have a chance to negatively affect your operations.
4. Customer Care Call Center
UTG will operate as your main support call line for all AV service.
Operational 24 hours per day, 5 days each week, call for AV support any time to speak to an expert AV technician who is familiar with your setup to resolve issues quickly.
“UTG sets the standard for service and accountability!”
-Bob Hodge | Toyota Forklifts